Understand the dynamics of conflict in healthcare
See conflict as both danger and opportunity
Recognize choices when faced with conflict
Acquire collaborative strategies for dealing with conflict
Learn how to reach durable agreements

• SRG’s new conflict management skills development program for hospital personnel
• Provides the skills-based conflict management training suggested by JCAHO
  as part of its new standard focusing on disruptive behavior
• Consists of an informative DVD, an interactive small group course and comprehensive written materials
• Presents a simple, yet highly sophisticated four-step approach to managing conflict
• Experience the ConflictStop™ DVD as part of a half-day, small group course led by a certified in-house facilitator, or as part of a half-day training conducted by a SRG professional

“SRG’s conflict management and negotiation skills training is a great investment! It is engaging, enjoyable, and completely tailored to the healthcare environment. SRG’s approach to conflict management is understandable and achievable. ”

Mitch Edgeworth
Chief Executive Officer
Doctors Hospital at White Rock Lake

“A four-hour course is very much needed in the hospital setting. You all have filled that need with ConflictStop ™!”

Nancy Cavalier, RN, MSN
Clinical Educator, Certified In-house ConflictStop™ Facilitator
Children’s Medical Center Dallas